{"id":87661,"date":"2021-05-10T13:48:28","date_gmt":"2021-05-10T18:48:28","guid":{"rendered":"https:\/\/www.junglescout.com\/?p=87661"},"modified":"2023-04-17T12:58:22","modified_gmt":"2023-04-17T17:58:22","slug":"social-media-marketing-best-practices","status":"publish","type":"post","link":"https:\/\/www.junglescout.com\/blog\/social-media-marketing-best-practices\/","title":{"rendered":"2021 Social Media Marketing Best Practices"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body><p><span style=\"font-weight: 400;\">What does it take for consumers to learn about your brand? Increasingly, all they need to do is look down at their phones.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consumers are inundated with product information on social media mobile apps and websites. It comes in many different forms &mdash; organic posts, sponsored content from influencers, digital ads, and product listings &mdash; on a variety of channels, from Instagram to YouTube to Pinterest.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Branded content is so ubiquitous on social media that around <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/social-commerce-trends\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">a third of U.S. consumers<\/span><\/a><span style=\"font-weight: 400;\"> now head to sites like Facebook and Youtube to begin their product searches. Over half have purchased something they first heard about on social media.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It goes without saying, then, that in today&rsquo;s online economy, a strong social media strategy is essential to running a profitable ecommerce business.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every seller has their own approach to social media. Some may find that just posting organic content works best for their brand, while others choose to only use it to run ads. You may decide to use a full suite of platforms, or perhaps you&rsquo;ll settle into just one app. Whatever your method, you&rsquo;ll find that your effectiveness comes down to a simple guiding principle: maintain a consistent, engaging presence.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let&rsquo;s go over what it takes to build a winning social strategy, with tried-and-tested tips from Jungle Scout&rsquo;s expert ecommerce sellers.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>15 tips for an effective social media marketing strategy<\/b><\/h2>\n<h3><b>1. Define your audience<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Social media allows you to both broaden your audience and narrow it at the same time: while you can make your public, organic content available to anyone and everyone on social apps, you can also target your content toward relevant segments of the millions of people who use social platforms every day.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Knowing detailed information about the kind of customer you&rsquo;re trying to attract via social media will help determine what, where, and when you post content. So before you do anything else, you need to <\/span><a href=\"https:\/\/blog.hootsuite.com\/target-market\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">identify the target audience<\/span><\/a><span style=\"font-weight: 400;\"> for your brand or product.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Who is the intended user of your product? What are the characteristics and behaviors of your existing customers? What are their favorite social platforms? Once you&rsquo;ve pinned down these details, you can take steps to ensure your social media content is reaching the right eyes.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>2. Don&rsquo;t use every existing platform<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Using more platforms is not necessarily better; spreading your efforts over too many channels can end up being a waste of time. While <\/span><a href=\"https:\/\/www.pewresearch.org\/internet\/fact-sheet\/social-media\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">research shows<\/span><\/a><span style=\"font-weight: 400;\"> similar rates of overall social media use in the U.S. across gender, income, and education levels, there&rsquo;s a ton of variation in terms of which age groups use which platforms.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if your target audience is primarily teens, setting up a perfectly-optimized LinkedIn profile for your brand shouldn&rsquo;t be a priority &mdash; you should instead head to the platforms teens actually use, like TikTok. On the other hand, if you&rsquo;re selling products targeted to parents, you should instead look to Facebook.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take a look at which platforms your target audience uses, and make two lists: one with the platforms they use most, and one with the platforms they don&rsquo;t use as much. Focus on building your social media presence through the former.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">New social media platforms emerge all the time, but here are the most popular ones you should consider right now:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facebook<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">YouTube<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Instagram<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TikTok<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Twitter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pinterest<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">LinkedIn<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">I&rsquo;ll also note here that Amazon has its own mini social media platform built into its marketplace: <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/amazon-posts-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Amazon Posts<\/span><\/a><span style=\"font-weight: 400;\">. Sellers can post recycled Instagram content and earn &ldquo;followers&rdquo; who can receive updates from their brand on Amazon.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The platforms you choose will also come down to the kind of content you want to create. If you produce a lot of videos, you&rsquo;ll want to share them on YouTube, Instagram, and\/or TikTok. Instagram, Twitter, and TikTok are great places to garner influencer- and user-generated content. If you want to build a community around your brand or niche, try Facebook and Pinterest, where you can easily post instructional content and lifestyle images to large groups of friends and followers. Finally, LinkedIn can benefit brands who want to target career professionals or other businesses. It can also help establish a credibility in your niche.&nbsp;&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>3. Claim your handles and usernames before they&rsquo;re gone<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your brand name is unique, but its availability as a social media username &mdash; also known as a handle &mdash; isn&rsquo;t guaranteed. By sheer coincidence or <\/span><a href=\"https:\/\/thehustle.co\/big-brands-pay-for-twitter-handles\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">calculated strategy<\/span><\/a><span style=\"font-weight: 400;\">, the handle that most closely matches your brand name (like @nike, @starbucks, or @junglescout) could already be in use in any number of platforms.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A good rule of thumb is to claim your usernames across multiple social media platforms as soon as possible, even if you&rsquo;re not sure you&rsquo;ll use them much. Until you decide to either devote more time to a particular platform or delete your account, just make sure you post something every so often, or your account could be disabled due to &ldquo;<\/span><a href=\"https:\/\/www.godaddy.com\/garage\/how-to-claim-social-media-handles-and-why-you-should-do-it-now\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">username squatting<\/span><\/a><span style=\"font-weight: 400;\">.&rdquo;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep the handles as similar as possible &mdash; both to each other and your brand name &mdash; across different platforms, so customers can easily find your official accounts. If you can&rsquo;t claim your exact brand name, try some of these <\/span><a href=\"https:\/\/www.godaddy.com\/garage\/how-to-claim-social-media-handles-and-why-you-should-do-it-now\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">relevant variations<\/span><\/a><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you attract enough of a following on each platform, you can apply for <\/span><a href=\"https:\/\/neilpatel.com\/blog\/social-media-verified\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">verification badges<\/span><\/a><span style=\"font-weight: 400;\"> on Twitter, Facebook, YouTube, TikTok, Instagram, and Pinterest. The &ldquo;blue check mark&rdquo; instantly lends more legitimacy to your brand&rsquo;s official profile.&nbsp;&nbsp;<\/span><b><\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87711\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_verified.png\" alt=\"\" width=\"1600\" height=\"592\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_verified.png 1600w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_verified-300x111.png 300w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_verified-1024x379.png 1024w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_verified-1536x568.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\"><\/p>\n<p>&nbsp;<\/p>\n<h3><b>4. Find your voice and set your tone<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">On social media, you can let your brand personality shine. Photo captions, video scripts, live streams, and your bio content each represent great opportunities to make your mission resonate with existing and potential followers.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use voice and tone to create a specific mood for your brand. What kind of emotions do you want to elicit from your audience? If your brand was a person, what character traits would they possess? What adjectives do you want your audience to associate with your brand? Let your answers to these questions guide how your brand speaks on social platforms.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you&rsquo;re not sure where to start, try using the <\/span><a href=\"https:\/\/www.investopedia.com\/terms\/b\/brand-personality.asp\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">&ldquo;big five&rdquo; brand personality traits<\/span><\/a><span style=\"font-weight: 400;\"> as a jumping off point:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Excitement&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sincerity&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ruggedness<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Competence<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sophistication&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can mix and match your emphasis on each of these traits to form a unique identity for your brand.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may want to change your tone as you create content for different platforms, especially when switching from speaking to a more casual or playful audience (like Instagram or TikTok) to one that&rsquo;s more intellectual or professional (like Twitter or LinkedIn).&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers hold high expectations in terms of how brands should conduct themselves on social media. Content trends and popularity can shift wildly in the blink of an eye, and it&rsquo;s incredibly easy to alienate your audience by recycling overplayed lingo or memes. But get it right, and your brand could reach viral notoriety &mdash; and the boost in sales that comes with that.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Study the vocabulary your audience uses &mdash; how do they talk about products like yours? Speak the language of your target consumer.&nbsp;<\/span><b><\/b><\/p>\n<p>&nbsp;<\/p>\n<h3><b>5. Use software tools to keep a calendar and daily schedule<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">It&rsquo;s important to post consistently to keep your social media content discoverable &mdash; at least once a day to keep the content suggestion algorithms on most platforms happy.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The specific time of day at which you post matters, too, and varies for <\/span><a href=\"https:\/\/sproutsocial.com\/insights\/best-times-to-post-on-social-media\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">each specific channel<\/span><\/a><span style=\"font-weight: 400;\">. Try posting during peak hours, adjusting your timing until you find the window that earns your content the most engagement.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Manually publishing posts each day can get annoying. Thankfully, there are a ton of scheduling apps available to keep you on track. Tools like Creator Studio, Sprout Social, Later, and Planoly let you schedule social posts across different platforms, visually plan your feeds, and discover optimal times to post through engagement data analytics.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should also stay on top of trending news in your niche, so you can post timely updates or reactions to events and stories your audience is following. You can set Google alerts for keywords related to your brand or industry, follow relevant hashtags and accounts on Instagram and Twitter, and use <\/span><a href=\"https:\/\/blog.hootsuite.com\/social-listening-business\/#:~:text=Social%20listening%20is%20the%20process,crucial%20component%20of%20audience%20research.\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">&ldquo;social listening&rdquo; tools<\/span><\/a><span style=\"font-weight: 400;\"> like Agorapulse. Over time, followers may start setting alerts for your account to catch your fresh takes.&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87704\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_reactive.png\" alt=\"\" width=\"937\" height=\"603\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_reactive.png 937w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_reactive-300x193.png 300w\" sizes=\"(max-width: 937px) 100vw, 937px\"><\/p>\n<p><span style=\"font-weight: 400;\">Keeping a <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/amazon-seller-holiday-calendar\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">long-term calendar<\/span><\/a><span style=\"font-weight: 400;\"> is also useful for staying on top of seasonal sales events. Use social media to notify your audience about special deals or promotions, and entice them to shop your brand during seasonal shopping dates like <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/preparing-for-amazon-prime-day\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Prime Day<\/span><\/a><span style=\"font-weight: 400;\">, Labor Day, Cyber Monday, or Mother&rsquo;s Day.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>6. Build your following<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you&rsquo;re brand new to social media, it can be difficult to build a following. But earning more followers helps spread your content to a wider audience, so you have to put work into building your count.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may have heard about <\/span><a href=\"https:\/\/blog.hubspot.com\/marketing\/buy-instagram-followers\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">buying followers<\/span><\/a><span style=\"font-weight: 400;\"> as a quick, cheap way to boost your account&rsquo;s popularity &mdash; for a few dollars, you can reel in thousands of new followers overnight. This strategy can backfire: more often than not, the accounts you&rsquo;re paying for aren&rsquo;t operated by real people &mdash; they&rsquo;re bots whose very existence violates most apps&rsquo; terms of service. Platforms like Instagram actively seek out signs of mass bot followership and shut down offending accounts, sending you back to square one.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don&rsquo;t fall for paid follower schemes. Earn real followers by using these techniques instead:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Post high-quality content on a consistent basis&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Run giveaway campaigns or contests<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generate engagement through polls and questions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make your content discoverable by using strategic hashtags, geotags, and account tagging features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Interact with users through livestreams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Join groups to network with people and brands aligned with your target audience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborate with influencers, followers, or other brands&nbsp;<\/span><\/li>\n<\/ul>\n<h4><b>Choose the accounts you follow wisely<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">You can also broaden your reach by exposing your content to other accounts&rsquo; networks. When you follow another account on Twitter, Facebook, or Instagram, they&rsquo;ll receive a notification &mdash; at the very least, they&rsquo;ll notice your handle &mdash; they may even follow you back.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also follow influencers, competitors, and brands you look up to, to keep an eye on the industry and get inspiration for your content.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, remember that your business social media accounts are an extension of your brand&rsquo;s public identity. When you&rsquo;re running a business, a follow isn&rsquo;t just a follow &mdash; it&rsquo;s easily interpreted as your brand&rsquo;s stamp of approval for the other account. Be selective about the people and other brands you follow, and remember to keep your personal and business account activity separate.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>7. Post high-quality, varied content<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The name of the game for social media is <\/span><b>engagement<\/b><span style=\"font-weight: 400;\">. Put simply, the more likes, saves, shares, and comments a given social media post receives, the more likely it is that a given app&rsquo;s algorithm will suggest it to other users. And while individual posts can get engagement for all kinds of reasons, one of the biggest determinants is you content&rsquo;s quality.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users want to see attractive, well-lit images, read authentic and insightful or funny captions, and watch dynamic, exciting videos. They also want to be entertained with new ideas and stories.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There&rsquo;s nothing necessarily wrong with posting the same kind of content all the time &mdash; some of the most popular accounts on <\/span><a href=\"https:\/\/www.instagram.com\/newyorkercartoons\/?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Instagram<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/twitter.com\/catshouldnt?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Twitter<\/span><\/a><span style=\"font-weight: 400;\"> prove that if the format is entertaining enough, it never gets old.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But that&rsquo;s not always true for brands. While displaying your products in action is important, making your social media feed hyper-focused on your products can feel too promotional and turn people off &mdash; social media users want to see organic content, not 24\/7 ads.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To keep your followers engaged, try posting a variety of different content, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User-generated lifestyle images (more on this below)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">&ldquo;Inspirational&rdquo; or &ldquo;aesthetic&rdquo; images relevant to your brand<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screenshots or quotes from exceptional customer reviews<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">News about your brand or industry<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Memes and reaction gifs&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Infographics&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information about sales and promotional events<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engagement prompts and questions<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/later.com\/blog\/content-pillars-for-social-media\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Content pillars<\/span><\/a><span style=\"font-weight: 400;\"> constitute an effective framework for generating social content ideas. These refer to the three to five main topics or themes that you&rsquo;ll set as the foundation for all of your content. Pillars should be specific to both your audience and brand, but broad enough to help you create multiple types of content for each.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Jenna MacLellan, Jungle Scout&rsquo;s Social Media Associate, explains, &ldquo;when planning my content, I have a few pillars I know work (like engagement questions) that I make sure to sprinkle in throughout the week.&rdquo;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Content pillars can include concepts as well as actions. Here are some examples:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Entrepreneurship: words of wisdom from founders or inventors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Humor: memes and reaction gifs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Educate: infographics, webinars, and blog posts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engage: polls and question prompts&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Jenna notes that it&rsquo;s less important than it used to be to have a cohesive feed. At the end of the day, &ldquo;you&rsquo;re better off just posting things you know your audience will find value in or will provoke emotion (laughter, inspiration etc.).&rdquo; But some visual flow helps with grid-view platforms like Instagram &mdash; you can easily achieve that with a recurring color scheme and consistent font choices.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here&rsquo;s a look at some of Jenna&rsquo;s recent posts for the Jungle Scout&rsquo;s Instagram account. Over just a few days, she&rsquo;s used a few different content pillars to create a thematically varied but visually cohesive content grid: there&rsquo;s an announcement about an upcoming event, our weekly activity roundup, a tutorial video, an inspiring CEO quote, an engagement prompt (&ldquo;caption this!&rdquo;) and an infographic from one of our data reports.&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87697\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_grid.png\" alt=\"\" width=\"1600\" height=\"1067\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_grid.png 1600w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_grid-300x200.png 300w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_grid-1024x683.png 1024w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_grid-1536x1024.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\"><\/p>\n<p><span style=\"font-weight: 400;\">Here&rsquo;s a look at some of our top-performing Instagram content, ranked by engagement (top) and likes (beneath).&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87718\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_engagement.png\" alt=\"\" width=\"882\" height=\"252\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_engagement.png 882w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_engagement-300x86.png 300w\" sizes=\"(max-width: 882px) 100vw, 882px\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87725\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_likes.png\" alt=\"\" width=\"847\" height=\"250\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_likes.png 847w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_likes-300x89.png 300w\" sizes=\"(max-width: 847px) 100vw, 847px\"><\/p>\n<p><span style=\"font-weight: 400;\">Jenna knows our audience enjoys engagement prompts, memes, and Amazon-related updates, so she makes those a focus area.&nbsp;<\/span><\/p>\n<h4><b>Use plenty of video content<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Video content should be central to your social media strategy. Users across all platforms love watching and sharing <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/tiktok-amazon-finds\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">product-related videos<\/span><\/a><span style=\"font-weight: 400;\">, which let you showcase your product and its functionality from multiple angles and settings.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another great thing about social media video content is that it doesn&rsquo;t have to be as polished as a TV commercial. You can easily <\/span><a href=\"https:\/\/www.tiktok.com\/@junglescoutofficial?is_copy_url=1&amp;is_from_webapp=v1\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">shoot videos on a smartphone<\/span><\/a><span style=\"font-weight: 400;\"> and upload them to Instagram as Reels, IGTVs, or Stories, or post them to TikTok.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You&rsquo;ll want to put more editing effort into anything you <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=4oLt1nKWj9c\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">publish on YouTube<\/span><\/a><span style=\"font-weight: 400;\">, where viewers expect higher-quality video content. But you can always repurpose snippets of your YouTube videos for other platforms.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>8. Celebrate milestones and accomplishments<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Celebratory posts are a no-brainer for generating engagement. Your audience wants to <\/span><a href=\"https:\/\/mullerhauslegacy.com\/blog\/how-to-make-great-company-anniversary-social-media-posts\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">see you win<\/span><\/a><span style=\"font-weight: 400;\"> &mdash; granted that you communicate accomplishments with genuine appreciation for your followers.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some achievements and events you&rsquo;ll want to celebrate with your followers:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Audience growth milestones (i.e. reaching 10K Twitter followers, 1 million YouTube views, etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your brand&rsquo;s birthday or anniversary<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staff birthdays<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Awards your brand has earned<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Goals or achievements your customers accomplished while using your product<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here&rsquo;s how to make those celebratory posts feel sincere, not braggy:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thank your followers when you reach engagement milestones<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feature UGC in your celebratory post<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Run a promotion, giveaway campaign, or a contest&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make a charitable donation to a worthy cause<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>9. Seek engagement and encourage UGC&nbsp;<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">User-generated content, or UGC, is invaluable to brands. By inspiring your followers and customers to post their own organic content about your brand, you build social proof and reap the benefits of free advertising.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instagram is perhaps the best platform for soliciting UGC &mdash; its algorithm was essentially built for the stuff. Hashtags, reposts, and Reels Remixes make it simpler than ever for followers to amplify your account and connect you to a wider audience. <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/tiktok-amazon-finds\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">TikTok<\/span><\/a><span style=\"font-weight: 400;\"> is another great place for UGC, where customers&rsquo; video reviews can easily and quickly go viral.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take a look at the Instagram feed for popular Amazon-based sportswear brand <\/span><a href=\"https:\/\/www.instagram.com\/baleafsports\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Baleaf<\/span><\/a><span style=\"font-weight: 400;\">. It&rsquo;s almost entirely made up of lifestyle-image UGC submitted by happy customers from around the world.&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87690\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_baleaf.png\" alt=\"\" width=\"1444\" height=\"1054\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_baleaf.png 1444w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_baleaf-300x219.png 300w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_baleaf-1024x747.png 1024w\" sizes=\"(max-width: 1444px) 100vw, 1444px\"><\/p>\n<p><span style=\"font-weight: 400;\">To inspire UGC, all you need are two things: interesting, replicable content and a call to action. The content can be anything &mdash; a product or lifestyle image, an engagement prompt, or a video tutorial are good places to start. Calls to action are exactly what they sound like: invitations to take a specific action, like using a brand-related hashtag in their next caption, commenting on your posts, or posting the results of a tutorial you created.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some examples to get you started:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An &ldquo;outfit of the day&rdquo; image featuring your product, plus #[your brand]ootd in the caption<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A recipe video involving your product with a caption challenging viewers to try it out<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An Instagram Story that asks followers to respond with how they use your product&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For more inspiration, take a look at some other social media accounts that do an excellent job incorporating UGC into their Instagram feeds &mdash; <\/span><a href=\"https:\/\/www.instagram.com\/everlaneonyou\/?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Everlane<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.instagram.com\/glossier\/?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Glossier<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.instagram.com\/p\/COL8tksAoZc\/?utm_source=ig_web_copy_link\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">YETI<\/span><\/a><span style=\"font-weight: 400;\"> are great places to start.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>10. Collaborate with niche influencers<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All this is not to say you shouldn&rsquo;t pay people to promote your brand on social media. <a href=\"https:\/\/www.junglescout.com\/blog\/amazon-influencer-program\/\" target=\"_blank\" rel=\"noopener noreferrer\">Influencers<\/a> and <a href=\"https:\/\/www.bigcommerce.com\/blog\/affiliate-marketing\/\" target=\"_blank\" rel=\"noopener\">affiliates<\/a> can be invaluable assets, as their massive followings and knack for creating share-worthy sponsored content, or &ldquo;sponcon,&rdquo; can boost your reach beyond what you could accomplish alone.&nbsp;<\/span><\/p>\n<p><a href=\"https:\/\/www.instagram.com\/gymshark\/?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Gymshark<\/span><\/a><span style=\"font-weight: 400;\">, for example, has a robust Instagram influencer program. Content created by Gymshark&rsquo;s roster of influencer-athletes has helped the brand earn 5.3 million followers and a <\/span><a href=\"https:\/\/medium.com\/@hannahcremin9\/how-gymshark-used-influencers-to-become-a-1-3-billion-brand-3fd9cd7ab6bc\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">$1.3 billion valuation<\/span><\/a><span style=\"font-weight: 400;\"> in 2020.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Jungle Scout&rsquo;s resident Amazon expert, Brian Connolly, explains, you should think small and specific when sourcing influencers for your brand. &ldquo;Don&rsquo;t go for someone with just a large, general following. You have a better chance of getting engagement and sales from a more niche account.&rdquo; For example, &ldquo;if you sell soccer equipment, find someone in the soccer space with a following.&rdquo;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ed Carlin, another of Jungle Scout&rsquo;s expert ecommerce sellers and the host of our weekly <\/span><a href=\"https:\/\/my.demio.com\/ref\/aCgw9elPP4isY0pk\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Tool Tip Tuesday<\/span><\/a><span style=\"font-weight: 400;\"> webinar, echoes this idea: &ldquo;accounts with millions of followers may be less effective than up-and-comers.&rdquo; He explains that a micro-influencer&rsquo;s audience may be more receptive to sponcon, because there&rsquo;s generally less of it on their feed.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On top of that, &ldquo;pricing is all over the place,&rdquo; says Ed of the influencer industry. Smaller, niche influencer accounts may fit your budget better than more famous ones.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Getting in touch with potential influencers is as easy as sending them a direct message on Instagram. Try searching hashtags related to your product or brand to find niche influencers. You can also use tools like Buzzsumo or TrendSpottr to identify good candidates.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>11. Make it easy to shop your brand on social media&nbsp;<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The underlying goal behind establishing a social media presence is to build your brand&rsquo;s audience. But don&rsquo;t lose sight of your other important objective: converting followers into customers.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consumers are increasingly tech-savvy and mobile when it comes to shopping online, with 69% making purchases through their phones. You&rsquo;ve got to make it as easy as possible for your social media followers to purchase your products. Here&rsquo;s how:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create points-of-sale on <\/span><a href=\"https:\/\/business.instagram.com\/blog\/how-to-sell-your-products-on-instagram\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Instagram<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/how-to-sell-on-facebook-marketplace\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Facebook<\/span><\/a><span style=\"font-weight: 400;\"> for in-app shopping<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link to your product listing, ecommerce storefront, or official landing page in your social media bios&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure your social media handles closely match your brand name or website domain for easy Googling<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can use tools like Linktree or Shorby to link to multiple URLs from within your social media account bio sections.&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87683\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_linktree.png\" alt=\"\" width=\"1600\" height=\"894\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_linktree.png 1600w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_linktree-300x168.png 300w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_linktree-1024x572.png 1024w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_linktree-1536x858.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\"><\/p>\n<p>&nbsp;<\/p>\n<h3><b>12. Promote low-selling products<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ever have a product that just won&rsquo;t sell well on Amazon? For whatever reason &mdash; its few or poor reviews, price point, or lack of a certain je ne sais quoi &mdash; your product just hasn&rsquo;t enticed customers, and you&rsquo;re ready to <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/when-to-stop-selling-on-amazon\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">give up on it<\/span><\/a><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before you do that, try rehabilitating the product on social media. You don&rsquo;t have to spend any more advertising dollars on the low-seller &mdash; just post some organic content to highlight its best features or most useful functions, amplify its positive reviews, and offer coupons and discounts to followers.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don&rsquo;t underestimate Instagram&rsquo;s ability to flip a once-hated product into a new favorite &mdash; if people can use it to make <\/span><a href=\"https:\/\/www.instagram.com\/explore\/tags\/y2k\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">2000s-era clothing<\/span><\/a><span style=\"font-weight: 400;\"> cool again, you can use it to save your low-performing product.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>13. Run advertising campaigns to broaden your reach<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">On social platforms, organic content goes a long way &mdash; but so does good, old-fashioned advertising. Leveraging social media&rsquo;s incredible targeting capabilities is a great way to get noticed by users who might otherwise never find your account. You can run ads on pretty much any popular social media platform, but the <\/span><a href=\"https:\/\/www.statista.com\/statistics\/259379\/social-media-platforms-used-by-marketers-worldwide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">most popular platforms for marketers<\/span><\/a><span style=\"font-weight: 400;\"> include Facebook, Instagram, and YouTube.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On that note, let me take a moment to geek out a little about Facebook&rsquo;s ad technology.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You&rsquo;re probably used to seeing digital advertisements all over the internet. As many people have noted, it&rsquo;s hard to overlook how <\/span><a href=\"https:\/\/www.vox.com\/the-goods\/2018\/9\/25\/17887796\/facebook-ad-targeted-algorithm\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">weirdly relevant<\/span><\/a><span style=\"font-weight: 400;\"> they can be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you&rsquo;ve taken out ads for your brand on Amazon or Google, you know that they find audiences based on data they&rsquo;ve collected about people&rsquo;s online viewing and purchasing habits. Facebook takes the concept of audience targeting and turns it up several notches.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How do they do it? With help from every Facebook user, of course. Facebook functions as a search engine, ecommerce platform, <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> a social media channel. Through its many user bio fields, friend and family networks, groups, and &ldquo;followable&rdquo; pages, it collects personal data about users&rsquo; identities and interests as well as their browsing and shopping behaviors. All of that data lends itself to &ldquo;<\/span><a href=\"https:\/\/www.wordstream.com\/blog\/ws\/2015\/01\/28\/facebook-ad-targeting\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">ridiculously powerful<\/span><\/a><span style=\"font-weight: 400;\">&rdquo; targeting strategies that uncover every possible relevant user. <\/span><span style=\"font-weight: 400;\">Want your posts to reach <\/span><a href=\"https:\/\/www.facebook.com\/groups\/1168371679863182\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Millennial moms<\/span><\/a><span style=\"font-weight: 400;\"> who work from home? Spanish-speaking churchgoers in <\/span><a href=\"https:\/\/www.facebook.com\/StAgnesNaples\/about\/?ref=page_internal\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Naples, Florida<\/span><\/a><span style=\"font-weight: 400;\">? Budget-savvy West Coast <\/span><a href=\"https:\/\/www.facebook.com\/groups\/newretirement\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">retirees<\/span><\/a><span style=\"font-weight: 400;\">? With a bit of toggling in the targeting settings, you can do that.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, Facebook ads can be formatted to closely resemble organic posts. As Ed notes, this makes ads look &ldquo;more authentic and credible&rdquo; than other digital ads. Users can like, share, and comment on ads, just as they would with any other content that appears in their feed.&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87676\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_fb-ads.png\" alt=\"\" width=\"1396\" height=\"1230\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_fb-ads.png 1396w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_fb-ads-300x264.png 300w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_fb-ads-1024x902.png 1024w\" sizes=\"(max-width: 1396px) 100vw, 1396px\"><\/p>\n<p><span style=\"font-weight: 400;\">Ed recommends setting up a Facebook business account for your brand so you can earn followers, run ads, and sell products in Facebook Marketplace as the official brand owner. He notes that you can also add multiple users to a business account, so your staff, business partner, or virtual assistant can help you manage your Facebook operations.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>14. Answer questions and respond kindly to feedback&nbsp;<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Take advantage of your proximity to shoppers and use social channels as an outlet for customer support. Answer questions, thank users for positive feedback, and have a plan for handling sticky situations.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The internet can be an unkind place for brands, where <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=JgQVj4iMm8Y\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">dunking on official accounts<\/span><\/a><span style=\"font-weight: 400;\"> yields its own kind of social currency. Spend five minutes browsing recently-posted Tweets about any airline and you&rsquo;ll see what I mean.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a business owner, you&rsquo;re bound to run into the occasional bit of negative feedback on social media, whether it&rsquo;s a mean tweet or a rude YouTube comment complaining about your products or service.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is the only rule you need to remember when dealing with internet hate: kill them with kindness.&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-87739\" src=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_kindness.png\" alt=\"\" width=\"1600\" height=\"1026\" srcset=\"https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_kindness.png 1600w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_kindness-300x192.png 300w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_kindness-1024x657.png 1024w, https:\/\/www.junglescout.com\/wp-content\/uploads\/2021\/05\/social-mkting_kindness-1536x985.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\"><\/p>\n<p><span style=\"font-weight: 400;\">Respond to angry comments with empathy, and always lead with an apology and direct action remedy the issue. To avoid a high-visibility dispute in public comments, send the unhappy account a direct message. That way, you can soothe the angry customer, troubleshoot a problem, and prevent further issues from happening in the future. <\/span><a href=\"https:\/\/mention.com\/en\/blog\/social-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Here are some great examples<\/span><\/a><span style=\"font-weight: 400;\"> of brands doing excellent customer service through social channels to give you ideas.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users won&rsquo;t always tag you in their complaints on social media. To stay on top of feedback, good and bad, listen for mentions of your brand by monitoring relevant keywords and hashtags. You can also keep an eye out for mentions of your competitors &mdash; see what social media users love and hate about brands similar to yours, and use those insights to improve your products.&nbsp;&nbsp;&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>15. Track your success<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As with any marketing effort, you have to examine the data to know what works and what doesn&rsquo;t. Figuring out which social media platforms generate engagement and conversions for your brand will save you time and money.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use tools like <\/span><a href=\"https:\/\/www.junglescout.com\/blog\/amazon-attribution-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Amazon Attribution<\/span><\/a><span style=\"font-weight: 400;\">, Later, Agorapulse, Sprout Social, and Hootsuite for powerful social media analytics. Here are the questions you&rsquo;ll want to ask as you go through your performance metrics:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What kinds of content earn the most engagement, reach, likes, and shares?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What tone resonates the most with my followers?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What time of day is best for posting content?&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which platform helps me accrue the most followers and engagement?&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once you have the answers, make decisions to optimize your social strategy: keep the top-performing content and channels, and ditch the rest.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Start earning followers today<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Using social media is a fun way to broaden your audience and earn loyal fans of your brand. Between tracking engagement, sourcing high-quality content, and keeping up with what followers want, there are a lot of moving parts involved in running an effective social media marketing strategy.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember that it all comes down to a few simple guidelines: strive for quality and authenticity, respond with kindness to any feedback, and don&rsquo;t take yourself too seriously.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For some great examples of social media marketing best practices at play, check out Jungle Scout on <\/span><a href=\"https:\/\/www.instagram.com\/junglescout_\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Instagram<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/twitter.com\/junglescout\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Twitter<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.tiktok.com\/@junglescoutofficial?\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">TikTok<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.youtube.com\/channel\/UC0iJ3ldvDUGiUPfGiiifzVQ\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">YouTube<\/span><\/a><span style=\"font-weight: 400;\">!&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Has your brand had success on social media? Share your top tips in the comments!&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>What does it take for consumers to learn about your brand? Increasingly, all they need to do is look down at their phones.&nbsp; Consumers are inundated with product information on social media mobile apps and websites. It comes in many different forms &mdash; organic posts, sponsored content from influencers, digital&#8230;<br \/><a class=\"js-read-more\" href=\"https:\/\/www.junglescout.com\/blog\/social-media-marketing-best-practices\/\">Read More<\/a><\/p>\n","protected":false},"author":76,"featured_media":87662,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[519,55,1004,522,1],"tags":[977,997,1630,1002,995,1009,1676],"customer-segment":[],"content-type":[1424,1413],"topic":[1446,1450,1456,1471,1470],"feature":[],"product":[1426,1476],"seller-activity-pain-point":[1508,1510,1516,1522],"persona":[1477,1478,1486],"customer-type":[],"data":[],"other-tag":[1558,1564],"business-model":[],"platform":[1427],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v24.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2021 Social Media Marketing Best Practices - 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