Comments on: How to Answer Amazon Customer Questions https://www.junglescout.com/blog/answer-customer-questions/ Amazon Data for Brands, Retailers & Financial Services Fri, 28 Jul 2023 18:53:12 +0000 hourly 1 By: Brian Connolly https://www.junglescout.com/blog/answer-customer-questions/#comment-414990 Fri, 28 Jul 2023 18:53:12 +0000 https://www.junglescout.com/?p=87755#comment-414990 In reply to William Adams.

This is great advice.

]]> By: William Adams https://www.junglescout.com/blog/answer-customer-questions/#comment-410666 Fri, 21 Jul 2023 13:07:26 +0000 https://www.junglescout.com/?p=87755#comment-410666 Please add the following guideline, as this is unfortunately a very frequent problem; “If you don’t know the answer to the question, don’t reply AT ALL… in other words, don’t reply “I don’t know “. Think of your answer in the following way: Will my answer be OF ANY VALUE TO the person asking the question? I can’t tell you how many Amazon customers think that answer posted questions with empty/useless responses.

]]> By: Brian Connolly https://www.junglescout.com/blog/answer-customer-questions/#comment-384261 Tue, 25 Oct 2022 16:11:56 +0000 https://www.junglescout.com/?p=87755#comment-384261 In reply to Anna.

As a seller of the product or brand owner, you should get an email when a customer asks a question and giving you an option to answer.

]]> By: Anna https://www.junglescout.com/blog/answer-customer-questions/#comment-383663 Mon, 26 Sep 2022 02:31:59 +0000 https://www.junglescout.com/?p=87755#comment-383663 How to answer someone who has already answered your primary question?

]]> By: Brian Connolly https://www.junglescout.com/blog/answer-customer-questions/#comment-383047 Tue, 30 Aug 2022 20:23:49 +0000 https://www.junglescout.com/?p=87755#comment-383047 In reply to patrick kilkenny.

Amazon should send you an email if a customer asks a question, and you’ll have an option to answer it.

]]> By: patrick kilkenny https://www.junglescout.com/blog/answer-customer-questions/#comment-383037 Mon, 29 Aug 2022 17:19:12 +0000 https://www.junglescout.com/?p=87755#comment-383037 hello Brian
I am not a seller and buy a considerable amount of items each month.is there as way of answering questions on items i purchase before amazon send send me an invite to answer potential customer questions

thanks pat

]]> By: Brian Connolly https://www.junglescout.com/blog/answer-customer-questions/#comment-373985 Wed, 08 Sep 2021 19:32:52 +0000 https://www.junglescout.com/?p=87755#comment-373985 In reply to Zeke Blackwell.

Haha, I do see that a lot as well! I agree, Zeke.

]]> By: Zeke Blackwell https://www.junglescout.com/blog/answer-customer-questions/#comment-373972 Tue, 07 Sep 2021 20:47:32 +0000 https://www.junglescout.com/?p=87755#comment-373972 I’ve never been asked to answer any questions, however I wish y’all would include something in the body that says, “If you don’t know the answer, don’t post anything!”

Maybe that would get rid of all of the waste responses of, “I don’t know. I bought it as a gift!”

]]> By: Brian Connolly https://www.junglescout.com/blog/answer-customer-questions/#comment-373923 Thu, 02 Sep 2021 14:46:09 +0000 https://www.junglescout.com/?p=87755#comment-373923 In reply to Lovely.

Hi,

Try going to the product page from your Manage Inventory in Seller Central.

]]> By: Lovely https://www.junglescout.com/blog/answer-customer-questions/#comment-373841 Thu, 26 Aug 2021 15:32:05 +0000 https://www.junglescout.com/?p=87755#comment-373841 I am a seller in Amazon. I am trying to answer customer question but it is displaying below message.

To post, accounts need to have a minimum amount of valid purchases. Prime subscriptions and promotional discounts don’t qualify.

Do I need to do any changes?

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